Currently most products are shipped directly from the manufacturer (located in Canada or the USA). This means the product is 'made to order' and results in a longer processing time than companies who own their own warehouses/storage space (our processing time can be 1-3 weeks depending on how many orders the manufacturer has to complete at any given time). They are then shipped via Canada Post and arrive around 4-10 business days later, longer if your area tends to have slower Canada Post service. You will receive email updates when your products ship with tracking info.
We are currently using this system because our business is small and family run. We do not have a big warehouse or office to work from and we cannot always predict what customers want to buy. This allows us to create as many products as possible at a quality level we feel is acceptable, therefore giving you more choice!
Occasionally the manufacturer sends the wrong size or item. It's rare, but mistakes happen. If this happens to you, let us know ASAP and we will make it right. We want to make sure you get the right product just as much as you do!
*Note on taxes:
Products shipped from the United States may be subject to duty taxes when they arrive in Canada. The amount is determined by the province or territory that the item is shipped to (each is different, just like PST/HST rates are different across Canada). We do not charge you taxes on these products because that tax is charged at the Post Office as the duty tax. We do charge taxes on products that ship from within Canada as per the Government of Canada rules. Products shipped and/or manufactured in the USA are clearly labeled on product detail pages. Please feel welcome to contact us if you have any questions or concerns regarding this.